Thursday, December 1, 2011

Lack of consideration for the public

30 years ago, an immigration form was the only way to track and monitor the movement of people into and out of a country. There were fewer people travelling in those days. The traveler does not mind filling up the card - as it was the only inconvenience that they have to go through.

Travelling is different today. The traveler has to complete another form - for customer declaration. There is also security check several times before boarding the plane and after arrival. Laptops and metals have to be removed from the bags and put back. The passport and board pass have to be shown a few times during the journey.

While new requirements and hassles are added, the officials forget to remove the old requirements, that are not needed any more. The passports are now scanned electronically, and make the immigration card unnecessary. I believe that millions of cards are collected each year, but are not being used. But nobody cares.

Recently, I collected the immigration card that is being given to non-residents arriving into Singapore. The card is the same as many cards that I have to fill in when I visit other countries. Although Singapore is a more advanced country in the use of technology, and has spent tens of millions on technology, we are still implementing the backward and wasteful requirements on other people.



Wednesday, November 30, 2011

Give a reply

I find a common experience of sending an e-mail to a friend or to a business contact, and do not receive a reply. I know that they had received it, because they reply when a send a reminder or a follow up reminder. They do not reply because they do not know how to respond, or the request was not clear, or do not have the complete information. It is almost like talking to someone, who does not talk back - just kept silent. Is this the right way to respond? What is a better way?

Learning to use a tablet

We are accustomed to a keyboard and a mouse. The touchscreen on a tablet replaces both of these accessories. This is why the tablet (such as the iPad) is so popular for people on the move.

I used the iPad during my trip to Sri Lanka and Jakarta. I bought a local data card. I was able to serve the Internet and use Google maps. It is light and convenient. It was able to avoid the use of old accessories - that was troublesome to carry around.

I look forward to a system of wifi connection that allows the tablet to be used in many places, without the troublesome registration, login and payment. It should be as seemless as the use of the data card.

Tuesday, November 29, 2011

Immigration forms

When I enter most countries, I have to fill up an detailed immigration form. It contains a lot of information that are taken from my passport.

At the immigration counter, I have to submit my passport to be scanned. All the information are now collected through electronic means.

Why is it necessary for me to spend a lot of time to fill up the information into the immigration form?

I also have to fill up a custom declaration form. I suspect that the form is not being used.

These immigration requirements were created over 20 years ago, in the days before the the electronic scanning of passports. After new technology was introduced, they could be discontinued or modified, but this was not done. Why? Nobody cares. After all, the burden is on the public.

There are a few countries that have taken the simple but bold step to stop the use of the immigration form - Dubai and the European unions. Some other countries have simplified the form considerably, e.g. Australia.

Perhaps, it is time for Singapore to take up this issue with the Asean countries? A good step is to simplify the form, by removing the non-essential information.

Supply and demand for property

Many people in Singapore believed that property prices will never fall in Singapore, due to our limited land and strong economy. They should take into account another important factor - demand for the land. Right now, we are enjoying strong demand from foreigners working in Singapore. But this demand can fall, when there is a global recession. At that time, there will be an over-supply of property and prices will fall. When prices fall, it can take a long time to recover. http://www.cnbc.com//id/45477559